Grievance Procedure

Please feel free to discuss with your instructor any difficulties that you or your student might be experiencing with lessons. If you feel the situation is not being properly addressed, please contact Karen Sorrells, Director, immediately. AFTA is dedicated to ensuring that your student has a quality and rewarding experience.

Lesson Termination
If a student wishes to discontinue lessons, a 30-day written notice will be required. The student will be financially responsible for the lessons that occur during those 30 days from the date notice is given, whether or not the student chooses to attend the lessons. A refund will be given for the remainder of lessons that occur after the 30 days if previously paid for. The program fee is non-refundable.